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info@absoluteasiatravel.com
Hotline: +84 24 3927 6076

FAQs

Most Frequently Asked Questions

How to pay by credit card via Onepay.vn?

We securely connects with OnePay Payment Gateway to accept Online Card Payment https://www.onepay.vn. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant). When you receive a payment link from us, please click the link to open it or paste the link on address bar in your web browser.

There’re 3 steps involved making payment with Onepay.vn as below:

Step 1: Click accept and check-out

Step 2: Fill out your credit card and Billing information

Step 3: Once payment is made successfully, you will get a copy of the invoice to your email inbox

 

How can I know that your travel agents’ registration number is genuine?

You can find further information about us as following:

1. Our International tour operator license was issued by VNAT – Vietnam National Administration of Tourism – the governmental office of tourism of Vietnam. This license is a certification of Absolute Asia Travel’s bond at an approved bank to guarantee financial security in respect of customers’ advanced payments as well as the quality of travel services.

For further information, you can check with VNAT – Vietnam National Administration of Tourism (a governmental office of tourism of Vietnam). Please mail to: titc@vietnamtourism.gov.vn or call at +84 24 3944 7571

 

2. We’re also members of following Associations in Vietnam: Vietnam Tourism Association (VITA) and Vietnam Society of Travel Agents (VISTA) (it’s in Vietnamese but you can see us and our Head Office information there)
http://www.vista.net.vn/hoi-vien/cong-ty-co-phan-du-lich-absolute-asia.html
http://patavietnam.org/index.php/items/7807
https://tourism.hanoi.gov.vn/travel-management/international-tour-operators/cong-ty-co-phan-du-lich-absolute-asia.html

 

You can also compare the international tour operator number on those site and the one of our website

3. We can put you in touch with a couple of our previous clients so you can contact them to learn more about us. If you prefer this option, we will ask for their permission first and then send you the contact details.

 

4. Once you book services with us, you can send an email to our partner/ suppliers and find out if your services have been booked by us or not.

How to book a tour, services with you?

Step 1: Send us your inquiry
If you like any of tours, services the booking form is available at that page. Please send us an inquiry so we can check the availability for you. In case the service is not available, we will recommend you another one or ask for further information from you to find out the suitable service for you most. You can also use the contact us form (at the top right corner of our website)  or customize form at http://absolute2.dagiac.net/request-a-custom-tour/ if you are not sure what tours to go with.

 

Step 2: Passenger’s Information
Send your personal information for making payment link (if you pay by credit card) and over night registration if you book Halong Bay and Mekong River Cruises. We’ll send you travel registration form with information as bellow:  

*Title (Mr, Mrs, Miss, Ms)
*Full name as it appears on the passport
*Nationality/Country of residence
*Date of birth
*Expiry date of Vietnam entry visa (If the nationality holder does not need to apply for the visa, entry date and exit date are required)

 

Step 3: Payment
After you agree on what tours/ services to take, we’ll send you invoice and payment instruction for you to choose methods of payment (http://absolute2.dagiac.net/term-condition.html) then 20% deposit (if your departing date is more than 30 days from your booking date) and full payment (if your departing date is less than 30 days from your booking date). 

After your money credit into our bank account (normally 2 – 5 working days) we’ll send you receipt/ voucher.

Your booking will be completed then and you can check the booking status directly with our suppliers if you would like!

 
What payment methods do you accept?
We can accept payment by credit cards online through Onepay (like Paypal) which represents Master Cards in Vietnam. You can use MasterCards, Visa, Dinner Club, or American Express. We can also accept other payment methods such as bank wire transfer, Western Union or Paypal. Please check more information about our payment methods at http://absolute2.dagiac.net/term-condition.html
Do I need to pay the deposit?

The deposit is required to guarantee your reservation (tours, hotels, transfer, …etc). After received your deposit, we’re going to reserve the services for you. So the deposit is required to secure your booking.

Normally, 20% of total cost will be required for deposit at the booking time.

For some urgent cases or type of promotion, we will require full payment at the booking time.

When is my final payment due?
Final payments are due 30 days prior to travel. Your e-mail confirmation and the invoice you will receive in the mail will indicate the actual final payment date for your trip. We will contact you prior to the final payment date as a reminder. Regardless of booking made within 30 days, full payment shall be required.
When will my booking be firmly confirmed?
As soon as accepting to book the services with us, you have to pay the deposit for the services in the mean time we’ll make provisional reservation for you. Once we received your deposit notification, we’ll make firm reservation for your services straightaway – this mean your reservation is firmly confirmed.

When all of the services are reserved successfully, we will update to you and send you other useful information such as travel guide, travel tips,…

If the services were fully booked (maybe booked by someone else while booking is under processed because some tour operators don’t allow blocking policy), we will inform you and suggest similar options. In case you no longer want to book these alternatives, we will refund all of the deposit amount.
Policy in case weather turns bad or unavailable services?
In case your tours (services) cancel due to poor weather or unavailable services. It’ll be…  
• Full refund applied if the tour is canceled before departure.
• Partly refund for un-used service(s) if the tour is canceled after departure. 
• Cost will be calculated and informed right at the time of cancellation notice.
How about the credit card refunds?
All credit card refunds will be processed in a timely manner. The refunds processing depends on your billing cycle with the credit card company. Once the refund instructions leave our office it can take from 12-30 working days for the proceeds to arrive in your account.

Please note that the refunds will be made in the form of a credit to your card account.
How to cancel my booking?

When you want to cancel a booking, please send a cancellation request by writing an email or sending a fax to us. We do not accept a cancellation by phone. Please read carefully our cancellation policy at Booking Terms and Conditions.

Notice: we ONLY accept cancellation in writing by email or fax, NOT by phone.

Can I trust in One Pay System?
Payment portal system of OnePAY is trusted by big banks in the world such as ANZ, HSBC AND ICICI. OnePAY payment portal meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB. You can find more information about this system by its website: http://onepay.vn. Almost travel agent in Vietnam use the system to accept payment by credit card.

General Questions

What are the World Heritages in Vietnam?
 1. Ha Long Bay – UNESCO World Heritage (Dec. 1994)

2. Hue City – UNESCO World Heritage (Dec. 1993)

3. Hoi An – UNESCO World Heritage (Dec. 1999)

4. My Son Sanctuary – UNESCO World Heritage (Dec. 1999)

5. Phong Nha Cave – UNESCO World Heritage (Jul. 2003)
Why is it so expensive for one person to travel alone with the cruise?
Cruise lines (and resorts) base their rates on double occupancy. When traveling alone, you will be charged a supplemental fee since you are not sharing the cost of the cabin with someone else. This only applies to the room rate, not to taxes and airfare.
Are there any restrictions on photography in Vietnam?
Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught doing so will have the film, and possibly the camera or camcorder, confiscated and may be arrested.
Can I buy antiques in Vietnam?
Yes. However, exporting an artifact with cultural significance requires an official license. Without a license, anything old is liable to be confiscated at the airport.
How can I take large items home with me – furniture or paintings, for example?
We are also registered for export and import activities. We will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.
When is the best time to visit North of Vietnam?
We provides visitors with tours to North of Vietnam year round but the best time to visit here is from September to December when it isn’t so humid. The weather turns quite cold and wet in January and this continues until March. The humidity can prove oppressive from May to the start of September and there’s a danger of flooding.
When is the best time to visit South of Vietnam?
We provides visitors with tours to South of Vietnam year round but December to April is the best time to visit the south of Vietnam. There are short downpours during the wet season from May to November but they tend to only last a short time so you can still enjoy a visit during these months (just go for lunch when you see the black clouds developing). The Mekong Delta can experience severe flooding during this period making travel very difficult.
When is the best time to visit Centre of Vietnam?
We provides visitors with tours to Central Vietnam year round but December to March is the best time to visit the Central Highlands when conditions are usually dry and cool. We visited the region in late November when the weather was beautiful with fine, warm days and pleasant evenings. We had a few light showers as we headed north towards Hoi An. Along the central coast there is a rainy season from December to February. June to October tends to be very dry and hot.
Is there any discount for children?
Children under 12 years old may enjoy discounts in accommodation, air tickets and meals. As the discount rate for kids varies from hotels, restaurants and airline companies, you are advised to provide us with detailed information about number of kids traveling and their ages to get the exact discounts applied.
Do I need any vaccination for entering Vietnam?
No, you don’t. However, it is advisable that precautionary measures be taken against cholera, malaria, hepatitis A & B, typhoid and tuberculosis.
What about disabled and pregnant tourists?
Disabilities or pregnancy of tourists joining the tour should be informed to us as the booking is made. All possible assistance during your trip will be advised, and also subject to surcharge. We will not be held liable if such information is not informed in advance.
What happens to my tour booking if my flight is delayed?
Please inform us and the hotel immediately as any additional or no charge will only depend on the hotel policy. We try our best to offer you the similar ground services.
My credit card number is correct, but it is not accepted on your online reservation form am getting an error while making a payment? Why?

There are a few possibilities:

Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purpose.

Our Payment Gateway opens in a new Windows. Make sure that pop up blocking software/features are turned off.

Make sure the input details are correct.

Make sure the card expiration date does not precede the reservation date.

Make sure you have not reached your credit limit.

If you get an error apart from the reasons above, please contact us at  info@absolute2.dagiac.net, or hotline: +84 989 695 371 

Is there someone to pick me up at airport?
Some of our tour package includes airport pick up service but some don’t, so please check if your airport transfer included or not on our services voucher.
Is it safe to go out late in Vietnam?
Vietnam is a pretty safe place, but going out late is not a good idea, especially alone. Though serious crime against foreigners is rare, pick-pocketing and purse-snatching has increased in recent years. Like any where else, it is always wise to be cautious especially when you are in a crowded place.
I am single female traveler, what should I be aware?
Generally, single travelers having very safe environmental in Vietnam. At the time of writing, we have not heard any reports on harassment problem or anything like that in Vietnam. And you will surely discover that Vietnamese are very welcoming, warm hearted and helpful.
Is it safe to travel to Vietnam?
Vietnam is known as one of the safest vacation destination of the world with very low of crime. However, we still recommend our clients to be careful with their own properties by putting their important paper and valuable items in hotel safety boxes, going out with limited amount of cash and jewelry wares to prevent from being snatched or pick-pocketed in the busy or quiet streets. That happens sometimes in the big cities.
When is the best time to travel to Vietnam?
Vietnamese weather has its own personality in different parts of the country, hence it brings different charms and natural condition all year round. Generally Vietnam is in the tropical area with sunshine over 10 months a year and high humidity. In returns it enables the evergreen of the vegetation and offer great opportunities to enjoy the landscape, colors, beaches, and fantastic healthy food at any time you come. Please contact us for more weather detail of your vacation time.

Reservation

When will my reservation be confirmed?

By accepting to book the services, you have to pay the deposit for the services. Once we received your deposit, we’re going to reserve the services for you. If all of the services are reserved successfully, we will send you a confirmation email and other useful information.

If the services were fully booked (maybe booked by someone else), we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.

When you received confirmation email, this mean your reservation is confirmed.

Note: your booking is NOT confirmed until we send you a confirmation email.

Once I make a hotel or cruise reservation, will I receive any written confirmation from the hotel or the cruise?

No, you don’t receive any confirmation from the hotel or the cruise.

You will receive the confirmation email and the invoice from us – Hainam Travel. That are all you need. It shows the total cost, bank fee, the cancellation policy… etc.

You are also able to check your booking status directly from the cruise or the hotel if you want to.

Is it safe to book a cruise online with you?
It’s safe to book online with us. We are insured, bonded and are a licensed travel company granted by Vietnam National Administration of Tourism. 

Payment

Payment gateway?
The payment gateway we use is www.onepay.vn. This payment way uses the advanced SSL protocol that is the international standard for online payment systems. We will never have access to any of the credit card information you shared while making the payment. Please check more information about our payment methods at http://www.hainamtravel.com/payment.html  
Do I need to pay the deposit?
The deposit is required to guarantee your reservation (tours, hotels, transfer, …etc). After received your deposit, we’re going to reserve the services for you. So the deposit is required to secure your booking.

Normally, 20% of total cost will be required for deposit at the booking time.

For some urgent cases or type of promotion, we will require full payment at the booking time.
How much do I need to deposit?
Deposits are generally 20% of total cost is required at the time of booking, and it is nonrefundable. This amount is to guarantee your booking and we will make firm reservation for you after receiving the deposit. 
When is my final payment due?
Final payments are due 30 days prior to travel. Your e-mail confirmation and the invoice you will receive in the mail will indicate the actual final payment date for your trip. We will contact you prior to the final payment date as a reminder. Regardless of booking made within 30 days, Full payment shall be required.
How can I trust in One Pay System?
Payment portal system of OnePAY is trusted by big banks in the world such as ANZ, HSBC AND ICICI. OnePAY payment portal meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB. You can find more information about this system by its website: http://onepay.vn. Almost travel agent in Vietnam use the system to accept payment by credit card.
How to pay through Onepay.vn?
We securely connects with OnePay Payment Gateway to accept Online Card Payment https://www.onepay.vn. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant). When you receive a payment link from us, please click the link to open it or paste the link on address bar in your web browser. 

There’re 3 steps involved making payment with Onepay.vn as below:

Step 1: Click accept and check-out


Step 2: Fill out your credit card and Billing information


Step 3: Once payment is made successfully, you will get a copy of the invoice to your email inbox.


Is your site secure for my credit card?
It is safe to use your credit card to book your cruise. We maintain the appropriate Secure Sockets Layer (SSL) encryption technology. In addition, your personal information is not shared with outside third parties, as you will also see in our privacy policy
Will my Debit Card work as payment?
A debit card is acceptable for payment but many have limit restrictions. You may need to notify your bank to get them to approve the amount of purchase. 
How about the Credit Cards Refunds?
All credit card refunds will be processed in a timely manner. The refunds processing depends on your billing cycle with the credit card company. Once the refund instructions leave our office it can take from 15-45 working days for the proceeds to arrive in your account.

Please notice that the refunds will be made in the form of a credit to your card account.

Cancellation

How about the Credit Cards Refunds?
All credit card refunds will be processed in a timely manner. The refunds processing depends on your billing cycle with the credit card company. Once the refund instructions leave our office it can take from 15-45 working days for the proceeds to arrive in your account.

Please notice that the refunds will be made in the form of a credit to your card account.
How to make a cancellation? And will I be charged when I cancel my booking?
When you want to cancel a booking, please send a cancellation request by writing an email or sending a fax to us. We do not accept a cancellation by phone. Please read carefully the cancellation policy our Booking condition.

Notice: we ONLY accept cancellation in writing by email or fax, NOT by phone.
How do I know my booking has been canceled?
When we receive your cancellation, we will process to cancel your booking with our suppliers then we will confirm your cancellation through the email. At that time, your booking will be canceled.
Where do I find the cancellation policy of a tour?
The cancellation policy of each tour is different from others.

Please read more about our general cancellation policy at: Terms & Conditions

Problems and Concerns

I’m from the United States. Will I face any hostility because of the war?
You will be surprised by the warmth of your reception. We Vietnamese live in the present and the future – the war is history. We warmly welcome people from all countries and races.
What if we have small children traveling with us?
 For shared rooms with their parents, normally a child under 5 years old is free of charge. If an extra bed for your child is needed it would result in some additional costs.

We recommend you to arrange a private tour just for your family, thus giving you and your family more room and comfort during van transportation and flexibility in your tour itinerary.

It is the best to consult with your doctors before you bring your newborns or infants traveling to Vietnam.

Before traveling, please talk with our consultants to figure out how you will manage all the baby gear at all the sites.
Disabled people traveling with wheel chair?
 For people with wheelchairs, we will need some very special care, especially with transportation, as well as at some sites with tough grounds. Normally a private transport is arranged and a porter at some sites is needed.

Please contact our consultants to have had some experience in these cases.
What about disabled and pregnant tourists?
Disabilities or pregnancy of tourists joining the tour should be informed to us as the booking is made. All possible assistance during your trip will be advised, and also subject to surcharge. We will not be held liable if such information is not informed in advance.
Can I change my tour details after confirmation?
Once the official payment has been made, changes in tour details should be requested via email (info@touringvietnam.com or email of the staff processing your booking), and is subject to a surcharge of hotels and restaurants (depending on each case). Possibility of reservation amendments is also subject to service availability of our suppliers (hotels, restaurants and other)
Can I travel without the letter and get the visa when I arrive?
No, you cannot. In order to board the plane, you must show the approval letter to the airlines. This letter is also compulsory in order for you to get the visa at the Vietnam airport. Therefore, we recommend that you leave plenty of time to apply for the visa to avoid having to delay or change your flight.
What if my passport has expired?
To apply for a visa to Vietnam, your passport must have at least 6 month’s validity. Therefore, if your passport is about to expire, please get a new one before applying for your visa in order to avoid unwanted problems at the airport.

Vietnam Tours

Preferred hotel not available?
We always ensure that the hotel you asked for is indeed available for you. Yet, in case something you wanted is not available, we will inform you within 24 hours of order placement. Further, to reduce the inconvenience, we will suggest alternatives to you. 
Ability of the tour guide?
The tour guide is the person who will be with you while you are vacationing. All of our tour guides are sourced locally. This allows them to speak at ease with the local minority population that you will encounter. Further, each and every one of our tour guides has been certified as an ‘International Tour Guide’. This certification is provided by Vietnam National Administration of Tourism, the authority on tourism operations here in Vietnam. 

We also have a strict feedback system that is used on the guides. Every guide needs to maintain a feedback rating above 8 out of 10. When their rating falls below this, they cannot return to guiding until they have been retrained.
Do we have to tip?
Tipping is something of a grey area. As a principle and general guidance, our tour guides and all of our service men and women are advised not to ask for tips. That means, their friendly attitude towards you will not depend on you tipping them or nor tipping them. A the same time, if you feel like it, they won’t say no to any tip you decide to give. 
Beach break while in South Vietnam?
There is no shortage of beaches in Vietnam and definitely not in South Vietnam. If you are looking something specific, we would recommend the Mui Ne. It is about 200 km from Ho Chi Minh City. It has really picked up in terms of popularity in recent years. The beach has a collection of hotels lining the beach, so staying close to the beach will not be a problem. You will find affordable accommodation and also luxury accommodation at this place.

As with the hotels, you will also find affordable and luxury cuisine restaurants lining up the beach. Be it staying or food, the Mui Ne has it all. 
Stay advice while vacationing with family?
The best place to stay while you are vacationing with family would be the Hoi An. It is an ancient town which is found about 35 km from Danang. This is a city that still has all those old streets and buildings built decades ago. This is also the best place to taste the Vietnam cuisine. While the place is popular and caters to an international audience, it is extremely cheap. 

As a family oriented place, you will find a lot of affordable shopping destinations here. Silk shops are found in plenty here. In fact, you could get a silk made dress in less than 24 hours after ordering at the tailors shop. When you are here, don’t forget to drop in at the Cua Dai beach. Rent a cycle from Hoi An and head to the beach while enjoying the evening breeze.
Homestay with trekking?
If you are the adventurous type and have chosen Vietnam tour packages, then you will find yourself right at home with trekking in Vietnam. You are also looking for homestay which is excellent choice. The home feeling even when you are away from home? That is an excellent choice. 

The trekking location for you would be Sapa. It is an excellent, mountain filled region in Northwest Vietnam. This mountain has trails that have been designed to suit hiking as well trekking of any sorts. A second option to Sapa would be Pu Luong National Reserve. In either of these places, you will find excellent homestay options. We can assure you that the hosts at these homestays are just amazing.
Snorkeling and Scuba Diving?
Vietnam, a country filled with islands, has excellent places where you can take part in Snorkeling and also scuba diving. The island for you would be the Whale Island in Nha Trang. Other places would be Con Dao and Phu Quoc, excellent places for snorkeling and scuba diving. There is some snorkeling fun to be had but coral growth is on the lower side. As long as you are okay with less coral viewing, these places will not disappoint you.
All General Questions
Payment gateway?
The payment gateway we use is www.onepay.vn. This payment way uses the advanced SSL protocol that is the international standard for online payment systems. We will never have access to any of the credit card information you shared while making the payment. 

Genuine status of travel agency registration number?
Our tour operator license has been issued by the Vietnam National Administration of Tourism. Our tour operator license number can also be verified by calling the number +84 3944 7571. The same information can also be verified by emailing titc@vietnamtourism.gov.vn. 

Further, we are also ready to provide references to our past customers. You can speak and find out more about us. Of course, we will need to get their permission before letting you have the contact information. Also, once you have booked a service from us, you can all up the service provider – like the hotel or restaurant – and verify the booking.

Booking a tour with us?
There are three simple steps to doing this. 
•    Step 1: Send us your enquiry. You can do this by contacting us through our website. You can also call us or use the contact form in our website. 
•    Step 2: Provide us with information about you, the person paying for the tour. We will need your name as it appears on the passport, nationality, date of birth and expiry date of Vietnam visa. 
•    Step 3: Once you have agreed to the terms of the tour, we will send you an invoice and also the payment instructions. If the departing date is more than 30 days, you only need to pay the 20% deposit. IF the departing date is less than that, you will need to pay in full. 

Payment modes accepted?
We accept payment in the following forms.
•    Credit cards – we accept MasterCard’s, Visa, Diner Club and American Express.
•    Bank Wire Transfer
•    Western Union
•    PayPal

Booking Confirmation?
There are two types of confirmation that we provide. Once we receive the deposit, we will provide you with a provisional reservation guarantee. The provisional reservation advises to you that we will hold on to your bookings until the remaining payment is cleared. Once we receive full payment we will be sending you a firm booking confirmation. 

After this, we will sending you a confirmation of all the services you have asked as part of your tour. Along with this, we will also be sending information that you will need while you are traveling in Vietnam. 

There will be certain services that do not allow advance booking. We will indicate those services to you in our booking confirmation. While indicating those services, we will also provide alternative options in case these services are not available on the day of your tour. In the scenario where you are not comfortable with this, you can cancel those services and we will refund the cancelled services. 

Refund and cancelled services due to bad weather?
Depending on the way the services were cancelled, the refund is calculated. If the service is cancelled before the departure time, full refund will be done. If the tour is cancelled after departure, refund amount will be calculated based on the cost. We will inform you about the refund, around the same time we inform you about the cancellation.

If the payment was done through a credit card, then the refund will be sent back to the credit card. Refunds to a credit card is dependent on your billing cycle. That is why, there will be some delay when refunds are issued to a credit card. Based on all these factors, allow us anywhere from 12 to 30 working days to ensure that the money is sent back to your account.

Cancellations
We will allow you to cancel the bookings either by email or fax. Unfortunately, we are not in a position to take cancellations over phone. Cancellations need to abide by our terms and conditions. 

Any Other Questions?
Above, we have managed to answer almost all the questions that you might ask us. Of course, you would still have many questions to ask us. We are available to answer any of your queries at any point of time. Feel free to email us or use the contact form in the website. If you are in a hurry, you can also reach us by phone.

Halong Bay Cruises

Why is it so expensive for one person to travel alone with the cruise?
Cruise lines (and resorts) base their rates on double occupancy. When traveling alone, you will be charged a supplemental fee since you are not sharing the cost of the cabin with someone else. This only applies to the room rate, not to taxes and airfare.
Do cruise itinerary offer activities for kids?
Yes. Most cruise lines offer a variety of organized activities for children. These programs are directed and supervised by specially trained staff, and different activities are offered depending upon age group. Age requirements vary between cruise lines, but a child must be toilet trained in order to participate, particularly in pool-related activities. Many cruise lines also offer babysitting services, at an additional cost.
Who do we join with on cruises?

Cruising is becoming more and more popular all the time. It appeals to a very wide mix of young and old, couples, families and singles. Our passengers like the good things in life, but are generally friendly, sociable individuals eager to experience new things. You’re sure to find like-minded people onboard.

What can we do in the evening?
Nightly activities are just as exciting as during the day. Test your tongue with wine in cool breeze under star on sundeck, you might stay up to watch a breathtaking sunrise over the sea, watch a famous movie, playing card games or try night fishing with boat crew… 
Do I have to participate in the cruise’s organized activities?
It’s up to you!  If you won’t join the visits, just let the Cruise Manager know.
Are there laundry services on board?
Most cruise ships have laundry facilities and many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Many ships also have self-service launderettes.
Are cruises suitable for children?
Most cruises have developed supervised programs for children due to the increase in families choosing to cruise. Most cruise ships are happy to accept families (some ships do have exclusions and this will be detailed in the relevant brochures) infants are carried from the age of 6 months onwards on most cruises, but in some cases this is 1 year. These programs are designed to give your children a chance to go swimming, play sports, and get to know other children on the ship, while giving you an opportunity for some worry free relaxation. Some children may be too young to participate in certain programs. Each ship will has its own range of facilities for your children. Please let us know your preference in order to suggest the most suitable cruise for your family.
Are there non-smoking areas on cruises?
Virtually all ships have smoking and non-smoking sections in the public rooms. In fact, many dining rooms, and even some entire ships, are now totally smoke-free, reflecting passenger requests. If you want your dining table in a non-smoking area, please advise the restaurant manager when boarding.
Can I go onboard a cruise if I’m pregnant?
For safety reasons most cruise tours are unable to accept passengers that will are more than 18 weeks pregnant at the time of disembarkation.
Is cruising right for honeymooners?
Without a doubt! Cruising offers an atmosphere that’s just right for romance… cozy dinners for two, strolling on sundeck at sunset, drinking on sundeck in the night (even under the twinkling stars!). Most packages provide special services such as private function candle lit dinner on a private cave or lunch on a quiet beach. Some junk offer special programs for wedding ceremony or renewing your marriage vows.
Are the cruise itineraries subject to change?
Yes, all cruise itineraries are subject to change. As guest safety is the number one priority for the cruise tours, on the rare occasions that weather conditions and other unforeseen circumstances may occur, it may cause a change in the original itinerary. In these circumstances, the crew will do everything within their power to visit an alternative or we will offer another option to you.
Am I best to book early?
It is never too early to start planning your cruise. Booking early is generally your best assurance of obtaining the arrangements and cabin of your choice, especially if you are planning a preferred cruises in the peak season or over Christmas and New Year.
What about seasickness on boat?
If you look on Vietnam map, you will see Halong lies in the Tonkin Gulf surrounded by many islands that made up Halong Bay. With its calm water, Halong Bay really acts as a shield that stops the entire violent waves, so it’s hard to get sea sickness in Halong Bay.

Few routes that the junks cruise can be close to open sea that the junk was swinging up and down. But once the junk was surrounded by Halong Bay unique limestone islands, it became stable again.

Seasickness is not common on larger cruise ships as they are equipped with stabilizers designed to minimize the feeling of movement. If you should feel queasy, medicine is available from your cabin steward. If you are prone to motion sickness, you may want to consider consulting your doctor prior to departure.

Tip: When the junk gets swinging, do not walk around on boat to avoid seasickness.
How many caves in Halong can we visit?
We will embark on the boat for a cruise amongst the islands and islets of this stunning Halong bay. We will visit ONE cave on our 1 or 2 day trip, however, if you wish to visit more than one cave, we have to plan this well prior to departure so that our captain know where to go and please be informed an extra fee for each additional cave you plan to see, and of course, this for private cruise only.

Note: If the weather turns bad, we all have to follow the captain’s instruction, cave visit or extra cruise can be canceled without prior notice.
What to bring for a cruise in Halong Bay?
• Passport
• Sun cream, insect repellent
• Small changes for buying drinks on boat
• Swim-suit and changes
• Good camera with lots of films or memory space
• A sense of adventures.
How far is that from Hanoi to Ha Long Bay?
Ha Long Bay is located 170 km away from Hanoi, this would take you about 3 – 3.5 hours on bus transfer to Ha Long city, bus trip normally leaves Hanoi by 8.30 am.

We will be hitting the road for Ha Long Bay through the rich farmlands of the Red River Delta and the scenery of rice fields, water buffalo and everyday Vietnamese village life.

We also have a comfort stop at a humanity centre in Hai Duong province, where you can have a short break, morning coffee or buying souvenirs.
Is cruising affordable and a good vacation value?
Yes! There are cruise vacations to suit every budget, from the cost-conscious to the most luxurious. Even more important, a cruise offers the best travel value for your money. Your fare includes all meals, your cabin, onboard daytime activities, nighttime parties and entertainment. So for once, you’ll know what your vacation will end up costing you before you go. (Your only extra expenses will be drinks, gratuities, optional shore excursions, and personal services such as massage or hairstyling.) You’ll be amazed at the value.
Are there different classes of service?
Today’s cruise ships are “one-class.” Everyone can use all of the ship’s facilities. The price of a cabin is based primarily on its size and location. Regardless of the category you book, you’ll enjoy the same courteous service, menus, activities, and entertainment as everyone else on board. 
How many people can I put in one cabin?
Most cruises (ie: Halong Bay) have cabins that can accommodate up to 2 adults in one standard cabin except for river cruises where staterooms can accommodate up to 3 or 4 persons (triple and quad occupancy). There are limited numbers of triple cabins. If you have a need for a cabin that accommodates more than two people, we strongly encourage you to book as early in advance as possible as these cabins might be sold out. 
Should I tip my crew members, tour guide or driver?
Tipping is a matter of individual preference.

Extending a gratuity to crew members, your guide or driver is strictly optional; however, in some countries, these personnel may anticipate that if you were pleased with their services, you will reward them in a monetary way.
Can we celebrate a “special” day?
Absolutely! Most cruise lines will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion. Your birthday or anniversary can be more festive with champagne, flowers, canapes, wine or cheese. You can even arrange for a special private party. All you have to do is advise us in advance. 
Can I book for a group, wedding, or other special occasion?
Of course, cruise lines can accommodate groups, weddings, and other special-occasion travel. You may wish to work with a travel agent to coordinate complicated arrangements. Most cruise lines offer special packages for onboard weddings or vow renewals, so be sure to investigate all options. Please contact us for further information.
If I’m single, do I have to share a cabin?
No, you do not have to share a cabin with anyone. However, cruise cabin prices are determined by “double occupancy.” In other words, you will need paying extra to have your own cabin. The good news is that some cruise lines offer lower rate for single occupancy.
What kind of food on boats in Halong Bay?
Most of the meals offered with seafood as Halong Bay specialty is seafood; there is lots of sea dishes combined with traditional Vietnamese food, I’m sure you will like the food on boat, if you are allergic with seafood, please inform us your dietary requirements before your departure to Halong Bay.
Do cruises have life jackets on boats?
Yes, that is one of the many requirements for any boat/junk in Halong Bay.
Where do the boats anchor at night time?
After the afternoon cruise to see the hidden wonders of Halong Bay, Overnight boats will find a suitable place to anchor for the night, this place is normally inside the very calm bay surrounded by the islands.

Tip: Before we drop the anchor for the night, you will probably see the sunset so get your camera ready to capture some rare moments.
When is the best time to visit Halong Bay?
Summer is a good time to cruise on Halong Bay but the best time of year is during the spring or fall. Because the bay is situated in the northern part of the country, it can get colder in the fall and winter, and though you won’t see extremes such as blizzards, it’s still a lousy place to be when it gets cold.

Mekong River Cruises

What’s the best time to visit Mekong Delta?
The Mekong Delta reveals its best during dry months from December to May when the sky is crystal clear, the land is lush and the water is calm. From June to September, it may be hot and humid but the greatest variety of tropical fruit is available only in these months. During October and November, occasional flooding is expected, especially in remote areas around Dong Thap and Tra Vinh, so stay informed of regional weather forecast ahead of your trip if you are travelling in these months.
What’s about malaria risk in Mekong delta?
Generally, malaria is now under control in Vietnam and you do not need to use antimalaria medicine before heading to Mekong Delta. All cabins on our cruises are well ventilated and lighted, as well as provided with mosquito nets. Also, make sure to bring repellent with you.
Could you suggest us a homestay in Mekong Delta?
Doing some homestay tourism is absolutely enjoyable and memorable. You may share joys and also hardship of local life. Currently, we are partnering with an authentic homestay in Ben Tre. Should you want to do it yourself, you may search around Ben Tre and Vinh Long. There are many so-called homestays in touristy Can Tho, yet most of them are actually guesthouses detached from host families, so check it out carefully before you make any settlement.
Can you arrange bike or motorbike rental for us in Mekong Delta?
For bike, almost our boats have a space for bike storage so you can stop and ride in scenic spots. We do not arrange motorbike rental during our cruise trip yet the Mekong Lodge can do it for you. However, it is strongly recommended that you use bike while visiting Mekong Delta to keep the local environment as purely green and peaceful as it is. Given the influx of tourists to Mekong Delta in recent years, please imagine if everyone is riding a motorbike on its little roads.
How many people can I put in one cabin?
Most cruises have cabins that can accommodate up to 2 adults in one standard cabin while some cruises where staterooms can accommodate up to 3 or 4 persons (triple and quad occupancy). There are limited numbers of triple/ quad cabins. If you have a need for a cabin that accommodates more than two people, we strongly encourage you to book as early in advance as possible as these cabins might be sold out
Can I book a cruise online for someone else?
Yes. Please note that the cruise documents and any e-mail correspondence will be sent to the address listed in the billing information section. If you wish to have the tickets sent elsewhere, please call our Customer Care department and we will be happy to assist.

If you are booking a cruise online for another individual, please make sure you have the legal names and birthdates prior to beginning the online booking process. This will help you avoid any name change fees that may be imposed by the cruise line to correct the error later.
Are there different classes of service?
Today’s cruise ships are “one-class.” Everyone can use all of the ship’s facilities. The price of a cabin is based primarily on its size and location. Regardless of the category you book, you’ll enjoy the same courteous service, menus, activities, and entertainment as everyone else on board.
Is cruising affordable and a good vacation value?
Yes! There are cruise vacations to suit every budget, from the cost-conscious to the most luxurious. Even more important, a cruise offers the best travel value for your money. Your fare includes all meals, your cabin, onboard daytime activities, nighttime parties and entertainment. So for once, you’ll know what your vacation will end up costing you before you go. (Your only extra expenses will be drinks, gratuities, and personal services such as massage or hairstyling.) You’ll be amazed at the value.
What to bring for a cruise in Mekong river?
• Passport
• Sun cream, insect repellent
• Small changes for buying drinks on boat
• Swim-suit and changes
• Good camera with lots of films or memory space
• A sense of adventures.
Do we have to bring passport for sleeping aboard?
Yes you do have to bring it with you on boat and please provide us your full names, gender, passport number, visa expire date before your departure to Mekong cruises.
Am I best to book early?
 It is never too early to start planning your cruise. Booking early is generally your best assurance of obtaining the arrangements and cabin of your choice, especially if you are planning a cruise in the peak season or over Christmas and New Year.
Are the cruise itineraries subject to change?
Yes, all cruise itineraries are subject to change. As guest safety is the number one priority for the cruise tours, on the rare occasions that weather conditions and other unforeseen circumstances may occur, it may cause a change in the original itinerary. In these circumstances, the crew will do everything within their power to visit an alternative or we will offer another option to you.
Is cruising right for honeymooners?
Without a doubt! Cruising offers an atmosphere that’s just right for romance… cozy dinners for two, strolling on sundeck at sunset, drinking on sundeck in the night (even under the twinkling stars!). Most packages provide special services such as private function candle lit dinner. Some cruise offer special programs for wedding ceremony or renewing your marriage vows.
Can I go onboard a cruise if I’m pregnant?
For safety reasons most cruise tours are unable to accept passengers that will are more than 18 weeks pregnant at the time of disembarkation.
Are there non-smoking areas on cruises?
Virtually all ships have smoking and non-smoking sections in the public rooms. In fact, many dining rooms, and even some entire ships, are now totally smoke-free, reflecting passenger requests. If you want your dining table in a non-smoking area, please advise the restaurant manager when boarding. 
Are cruises suitable for children?
Most cruises have developed supervised programs for children due to the increase in families choosing to cruise. Most cruise ships are happy to accept families (some ships do have exclusions and this will be detailed in the relevant brochures) infants are carried from the age of 6 months onwards on most cruises, but in some cases this is 1 year. These programs are designed to give your children a chance to go swimming, play sports, and get to know other children on the ship, while giving you an opportunity for some worry free relaxation. Some children may be too young to participate in certain programs. Each ship will has its own range of facilities for your children. Please let us know your preference in order to suggest the most suitable cruise for your family. 
Are there laundry services on board?
Most cruise ships have laundry facilities and many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Many ships also have self-service launderettes. 
What can we do in the evening?
Nightly activities are just as exciting as during the day. Test your tongue with wine in cool breeze under star on sundeck, you might stay up to watch a breathtaking sunrise over the river, watch a famous movie, playing card games or try night fishing with boat crew.
Who do we join with on cruises?
Cruising is becoming more and more popular all the time. It appeals to a very wide mix of young and old, couples, families and singles. Our passengers like the good things in life, but are generally friendly, sociable individuals eager to experience new things. You’re sure to find like-minded people onboard.

Accommodation

What is Single room?
Single room is a room with a single bed for 1 person only.
What is Twin room?
Twin Room is a room with a pair of single beds for 2 persons. Some five-star hotels might offer 2 queen-sized beds or king-sized bed.
What is Double room?
Double Room: a room with a large bed ideally for a couple.
What is Triple Room?
Triple room can be a twin or double room with an extra bed.
What is a Standard?
 It is the lowest hotel room rate without any view.
What is ROH?
It means Run of House. Normally, the room of lowest category is considered as ROH. For example, Standard and Superior room.
What is a Superior?
Better than Standard with view.
What is a Deluxe?
The hotel room in high quality without living room.
What is a Suite?
The best hotel room with a living room.
What is King-sized bed?
It is larger or longer than the usual or standard size, enough for a large family including parents and children.
What is Queen-sized bed?
It is larger than a double bed but smaller than king sized bed.
What is Extra bed?
It is a bed that can be added to the room. The rate of extra bed depends on every hotel.
Can I book the room within a day?
 What is the minimum time between the booking and check-in time?Yes, you can book the room within a day, even within 4 or 5 hours (as the time limit between booking and checking in) provided that the room is still available. However, please reserve your room as soon as possible since we cannot guarantee the room availability within such a short time.
Can the hotel store my luggage before check-in and/or after check-out?
Most hotels offer luggage storage for free. And in this case it will be displayed on the hotel’s page under “Hotel Facilities”. For more information regarding the hotel’s facilities on luggage storage, please contact the hotel directly.
Are the rooms free of charge for children?
It depends on each hotel’s policy and the age of children. You can check it in the “Hotel Policies” in each hotel information at www.Vietnamhotels.net.

When you make reservation, please indicate the number of accompanied children and their ages noted so that we can base on this to inform you the concrete child policy for your case (free of charge, full charged or discount).

Normally,the general child policy of every hotel is as follows:
a. Children under 2 years old are normally free of chare. Baby cots are available upon request and may sometimes be subject to additional charges.

b. Children under 6 years old can share the existing room with parents, without using extra bed. Or should you need an extra bed for him/her, kindly look at the “Extra bed” price column on the right of the hotel room rates (for those charged).

c. Children above 12 years old are fully charged as an adult.

Please be advised that child policy varies from hotel to hotel. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels have large enough beds for both parents and additional children, so an extra bed is usually required in this case. Some hotels will charge for this extra bed.
What is the check-in/out time? Can check in a bit earlier and/or check out a bit later? Is it charged or not?
Check-in and out times differ between hotels. You will find them on the “Hotel Policies” section of each hotel. In general, it is as follows:

Check-in time: from 12.00 – 14.00 
Check-out time: before 12.00 noon

Early check-in and late check-out are subject to availability and different hotel policies. Some hotels are willing to offer a bit early check-in or late check-out for free, but most are sur-charged. This is subject to room availability at the time of your check-in/check-out. Thus if you need to check in earlier and/or check out later, please note this in the “Special requests” section when filling out the secure online reservation form.  If you would like to extend your stay in some days, early check in or late check out, please contact us to secure a competitive price. Besides, you also can contact the hotel directly, but the rate is always higher.